Something came across my desk the other day about “how you answer your phone” It got me thinking that this is one of the most important things for a service company, yet so many companies do not have any guidelines on how to properly answer the phone. The saying that comes to mind is “you [...]
I get quite a few telemarketing calls these days and I am sure that many of you reading this post get them too. Now, if you are on this website, reading this post, you probably know what “1-800-PLUMBING” is all about. I have a major pet peeve that is the motivation for this post. [...]
Since I run a business, I get quite a few calls from people trying to sell me products and services. I am starting to notice a trend. I am going to leave the scope of this broad so it doesn’t look like I am targetting any specific industries. I would just like this blog to be a learning experience.
Some of the calls I get it is obvious that the caller has not bothered to look up my company on the internet
When you make an effort to offer excellent customer service, educate your customers on new and innovative products, and always work with honesty and integrity it will come back to you many times over. The definition of insanity is, “doing the same thing over and over and expecting a different result”. If what you are doing now is not working, then maybe its time to try a different approach. There are so many different ways to advertise and market a business.
…always give more than what is in the contract or proposal…
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