Under Promise and Over Deliver

“Under Promise and Over Deliver”

Maybe you have heard this saying before, but I think it is important to talk about.  So many businesses make promises or commitments that they cannot or do not keep.  Granted that things happen and no one gets it right all the time. I’ve ended up with egg on my face on several occasions like everyone else.   However, I believe that it is a good policy for a business to make a strong effort to always give more than what is in the contract or proposal.  When a customer sees that you did something extra that was not a requirement in the specifications, it makes a big impression.  Our society has gotten too tied up in contracts, litigation, corporate profits, golden parachutes, bonuses, etc… that it appears many of the larger businesses no longer care about customer service and going the extra mile.  Business owners that go the extra mile and do more than what they said they were going to do will not have to worry about their customers shopping just price all the time.  I believe that we all want the same thing and as a customer it makes me feel good when a company does something extra.  It shows that they have a “human” side and are not just interested in squeezing as much money as they can out of me!

What’s the Best Time for Social Shares and Likes?

Writing by Brick Marketing in Social Media

If you’re going to implement a social media strategy, you might as well do it right. Right? That means that you can’t just sign up for an account, create a Page and sign in once in awhile or whenever the mood strikes. Like any other marketing strategy, you need to go in with a plan. Social media is about sharing, but sharing what, exactly? Well, there are plenty of things that you can share. You can share your thoughts on a particular topic or event, information, company news, and links to content (like blog posts or articles) that you’ve created and links to content that others have created.

Sharing these kinds of posts on a regular basis is the first step in establishing trust and growing a legitimate social media following. However, in order to take that content to the next level in social media, it needs to be shared by others too. As social media continues to play a larger role in our daily lives, it plays a larger role in SEO as well. The search engines favor pages that are trusted by Internet users. Since the majority of search engine users are social media users, what’s a better indicator of trust than a fan or follower Share or Like? These “social signals” are now an integral part of the search engine ranking algorithms.

The first step to getting others to share your content in social media is to create content that is worth sharing. OK, that’s obvious. But how do you know when they are most likely to share so that you can get your content in front of them at that optimal time? This is a lot less obvious, differs from business to business, and involves some investigation.

The first thing to consider is when you get the most amount of leads or sales from online sources. If you notice that most people are purchasing late at night or that the phone is ringing more in the morning, you know that your target audience is involved with your brand at those times. However, if you really can’t pin point it that easily then you will need to test different times. For one month, follow schedule A. For the next month, follow schedule B. Then, analyze the results. If it seems like one is performing better than the other in regards to getting Shares, Likes, Re-Tweets, etc. then you have your answer.

What’s hard is that sometimes the time that your content gets the most attention may not be the time that you are available to share it. That’s where social media tools like Hootsuite come into play. You can schedule the posts to go live ahead of time and not worry about it. However, that doesn’t mean that all social media content should be automated. The point of social media is to be social, after all. If it’s obvious that a robot is running your social media fans and followers will be much less likely to want to share what you have to say.

Thanks to Brick Marketing for this post:  www.brickmarketing.com

1-800-PLUMBING In The News Bloomington IL Licensee

Take a look at one of our newest licensees and some of the innovative ways he promotes his business…

http://tinyurl.com/72qv9g5

New Technology, when to buy and when to wait!

Technology for your business

Technology is advancing so rapidly that it is hard to keep up with.
As a business owner, you need to decide when is the right time to adopt a particular technology.  Sometimes companys release a product or service without all the bugs out.  As a business owner we definitely don’t want to unknowingly pay someone for a product and find out that it is problematic and /or not dependable.   It is important to look at on line reviews and try to get a realistic picture.  Sometimes it may be better to wait or get the “older version”  Even though it may not have all the bells and whistles, it could work a lot better and be much less frustrating to deal with.  I use a “voice over IP phone system” VOIP for short and I have used several companies product’s.  They keep making improvements and the system works great most of the time.  However, it does have problems on occasion.  I always have another solution ready to go just in case.  Make sure that when you get ready to adopt a new technology, that you are not just another guinea pig!

Customer Appreciation

“Did you know? You are the most important person in our business.  You are not dependent on us… We are dependent on YOU.  You are not an interruption of our work… You are the purpose for it.  You do us a favor when you stay with us… We are not doing You a favor by serving You.  You come to us with your needs… It is our job to fulfill them to the best of our ability.  You deserve the most courteous attention that we can give.  Let us take this moment to say THANK YOU.  We the entire staff at Windcliff, appreciate having you as a customer, guest, and friend.”

Welcome Home!

I found this on the envelope that had my check in information for a recent vacation in Colorado.  The stay was fantastic and it really showed that the staff appreciated their customers.  I think that many businesses could benefit by adopting this attitude.