Something came across my desk the other day about “how you answer your phone” It got me thinking that this is one of the most important things for a service company, yet so many companies do not have any guidelines on how to properly answer the phone. The saying that comes to mind is “you [...]
I still encounter companies that do not have a handle on their phone system. Busy signals, phone ringing without being answered, no voice mail. Its like burning money. There are simple solutions that are very cost effective for any size business.
One of the most important tools in the trade is the telephone. The telephone has evolved into a very complex piece of equpment. As a company grows there are many features that are useful for maximum productivity. For starters, it is essential to have some type of voice mail. No matter how small or large [...]
Some Blackberry phones do not support direct mapping of numbers and letters: 2 = ABC, 3 = DEF, 4 = GHI, 5 = JKL, 6 = MNO, 7 = PQRS, 8 = TUV, 9 = WXYZ So, the question is how do you dial a number like 1-800-PLUMBING with a Blackberry phone that has keys [...]
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