Overcharging a Customer Will Damage Your Reputation!
September 12, 2013 11:16 amWhen a customer calls up your plumbing company, there’s a good chance that they are in need of a professional repair ASAP. They are in a vulnerable position and you could take advantage of that if you wanted to. They... Read More >>
5 Ways to Achieve Better Customer Service For Your Plumbing Company
September 5, 2013 8:38 amCustomer service is an extremely important component of any business. After all, without customers there is no business! It’s necessary to keep current customers happy in order to encourage repeat business, maintain a positive reputation, and gain referral business. ... Read More >>
Guest Blog from Donley Service Center
June 3, 2013 12:18 pmEssential Plumbing Tricks You Should Know This Blog post courtesy of our friends at Donley Service Center In the tricky world of home maintenance, plumbing is often regarded as an intimidating aspect. If your toilet is clogged, your faucets... Read More >>
Treat your customers how you would like to be treated
May 2, 2013 12:33 pmI was reading an article the other day which dealt with someone’s experience dealing with contractors. It reminded me of a remodel we had to do several years ago due to a flood. It was an interesting experience dealing with... Read More >>
Marketing recommendations of things to do that will differentiate your company from others
March 27, 2013 1:03 pmA customer asked me what type of things they could do that would stand out from their competitors. We were discussing something about how the company sends out notice of a sale on water heaters and I quickly came back... Read More >>
Health Risks in the plumbing occupation.
January 11, 2013 3:17 pmMany people don’t think of plumbing as a high health risk occupation. However, plumbers have constant exposure to infectious water, body fluids, dirty plumbing tools, etc. When they get a cut on the job, that creates a pathway for infection... Read More >>
Is your business booming or are you just getting by?
July 20, 2012 11:52 amWhen you make an effort to offer excellent customer service, educate your customers on new and innovative products, and always work with honesty and integrity it will come back to you many times over. The definition of insanity is, "doing the same thing over and over and expecting a different result". If what you are doing now is not working, then maybe its time to try a different approach. There are so many different ways to advertise and market a business.
Tips for Plumbers looking to generate more business Part 4
December 28, 2011 7:13 pmInstead of waiting for the customer to call you, why not call them? Target some of your local businesses, walk in and introduce yourself. Let them know how you can help them save money or solve a problem
Tips for Plumbers looking to generate more business Part 3
December 21, 2011 6:58 pmIf you go to your local real estate offices where they are selling these properties to investors and bargain hunters I am sure that they could use a good plumber to refer to the home buyers. Have some nice brochures and business cards printed up that
Tips for Plumbers looking to generate more business Part 2
December 14, 2011 6:43 pmThere are so many innovative ways to promote your company and some very effective strategies are very cost effective. The one I always go back to is doorhangers. You can get 5000 doorhangers for about $300. If you are not busy