5 Ways to Achieve Better Customer Service For Your Plumbing Company
September 5, 2013 8:38 amCustomer service is an extremely important component of any business. After all, without customers there is no business! It’s necessary to keep current customers happy in order to encourage repeat business, maintain a positive reputation, and gain referral business. ... Read More >>
Guest Blog from Donley Service Center
June 3, 2013 12:18 pmEssential Plumbing Tricks You Should Know This Blog post courtesy of our friends at Donley Service Center In the tricky world of home maintenance, plumbing is often regarded as an intimidating aspect. If your toilet is clogged, your faucets... Read More >>
Treat your customers how you would like to be treated
May 2, 2013 12:33 pmI was reading an article the other day which dealt with someone’s experience dealing with contractors. It reminded me of a remodel we had to do several years ago due to a flood. It was an interesting experience dealing with... Read More >>
Phone etiquette, back to basics!
April 26, 2013 1:34 pmSomething came across my desk the other day about “how you answer your phone” It got me thinking that this is one of the most important things for a service company, yet so many companies do not have any guidelines... Read More >>
Marketing recommendations of things to do that will differentiate your company from others
March 27, 2013 1:03 pmA customer asked me what type of things they could do that would stand out from their competitors. We were discussing something about how the company sends out notice of a sale on water heaters and I quickly came back... Read More >>
There is so much information out there right at your fingertips!
February 13, 2013 10:33 amI get quite a few telemarketing calls these days and I am sure that many of you reading this post get them too. Now, if you are on this website, reading this post, you probably know what “1-800-PLUMBING” is... Read More >>
Health Risks in the plumbing occupation.
January 11, 2013 3:17 pmMany people don’t think of plumbing as a high health risk occupation. However, plumbers have constant exposure to infectious water, body fluids, dirty plumbing tools, etc. When they get a cut on the job, that creates a pathway for infection... Read More >>
Customer Service first impressions
July 30, 2012 11:37 amSince I run a business, I get quite a few calls from people trying to sell me products and services. I am starting to notice a trend. I am going to leave the scope of this broad so it doesn't look like I am targetting any specific industries. I would just like this blog to be a learning experience. Some of the calls I get it is obvious that the caller has not bothered to look up my company on the internet
Is your business booming or are you just getting by?
July 20, 2012 11:52 amWhen you make an effort to offer excellent customer service, educate your customers on new and innovative products, and always work with honesty and integrity it will come back to you many times over. The definition of insanity is, "doing the same thing over and over and expecting a different result". If what you are doing now is not working, then maybe its time to try a different approach. There are so many different ways to advertise and market a business.
Tips for Plumbers looking to generate more business Part 4
December 28, 2011 7:13 pmInstead of waiting for the customer to call you, why not call them? Target some of your local businesses, walk in and introduce yourself. Let them know how you can help them save money or solve a problem